Refund policy

 

 

 

 

At Zenvault, we do not accept returns once an order has been delivered.

 

However, if your item arrives defective, damaged, incorrect, or missing parts, we will review the case and provide a full refund or replacement if approved.

 

## Eligibility for Refund

 

To request a refund due to a defective or incorrect product, you must contact us within **14 days of receiving your order**.

 

Please provide:

 

* Your order number

* Clear photos or videos showing the issue

* A short explanation of the problem

 

Send requests to:

**[zenvault.dropshoping@gmail.com](mailto:zenvault.dropshoping@gmail.com)**

 

## Damages and Issues

 

Please inspect your order immediately upon arrival.

 

If your item is:

 

* Damaged

* Defective

* Incorrect

* Missing parts

 

Contact us as soon as possible so we can evaluate the issue and process a solution.

 

## No Returns Accepted

 

We do **not accept returns or exchanges** for:

 

* Change of mind

* Wrong item selection by customer

* Dissatisfaction after use

* Sale items

* Gift cards

 

Orders that have been delivered and accepted are considered final unless the item is confirmed to be defective or incorrect.

 

## Refund Processing

 

If your refund request is approved, the refund will be sent to your original payment method within **10 business days**.

 

Please note that your bank or payment provider may require additional processing time.

 

If more than **15 business days** have passed since approval and you have not received your refund, contact us at:

 

**[zenvault.dropshoping@gmail.com](mailto:zenvault.dropshoping@gmail.com)**